RETURNS & CANCELLATION POLICY
Can I cancel my order?
Yes, you can cancel the order only if it is not shipped. If the order has been shipped, then unfortunately you cannot cancel that order.
How long will it take for the refund?
After we get a cancellation request, we will stop the shipment of the items and we will initiate the refund within 1-2 business days. Once the refund has been processed it will take 7 business days to reflect in your bank account. If you still haven’t received your refund, please check with your bank. Depending on the bank sometimes it will take longer to reflect the refunded amount.
Where will I get the refund amount?
We will refund the amount back to the same account/payment mode that had been used to place the order.
Are there any conditions applicable to the refund?
Yes. We will process the full refund only in the below conditions:
In case you have received the wrong product, the product does not match your order.
In case you have received any damaged product. Please send us a message on +91 9350117600 along with the photo of the damaged item on the same day when the package was delivered to you.
How should I return the product?
Please send us a message on 9350117600 along with the photo of the damaged item within 48 hours.
Reverse Pick Up Policy
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Exchange. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
Refund Info – Custom Bells will exchange the returned item or refund the amount if requested.
You can call us on 9350117600 or send us a message on +91 9350117600 within 48 hours from the date of delivery.
Please mention your order number in the subject line to help us quickly process your exchanges.
Please ensure that the returned merchandise is unused, undamaged and is in a saleable condition.
We request you to maintain the original packaging of the items to be returned, including the Custom Bells box, label and story card.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
The items for reverse pick up will be picked up within 5 business days from the date of request.
Can I get a replacement instead of refund?
Yes. You can request for a replacement in the below situations.
In case you have received the wrong product, the product does not match your order.
In case you have received any damaged product. Please send us a message on +91 9350117600 along with the photo of the damaged item on the same day when the package was delivered to you.
I got an error while placing an order, what should I do?
Please check your bank account details to see if the amount has been deducted, if yes then the amount will be debited back to your bank account within 7 business days by your bank. If the amount is not debited back even after 7 working days and your bank informs you it’s an error from merchants end, that is from our end please send us an email with the error message and the transactions details to message on +91 9350117600 If the amount is transferred to our account we will refund the money back within 7 business days.